Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the products, software, and services provided by R8 Labs (“R8 Labs,” “we,” “us,” or “our”), including Vantage, Meridian, Prism, and the AI Readiness Diagnostic, accessible at r8labs.ai (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Description of Services

R8 Labs provides portfolio intelligence software for private equity operating teams and portfolio company finance leaders, including:

• Vantage — timely portfolio monitoring, working capital analytics, and health scoring.
• Meridian — on-demand financial diagnostics and board-ready reporting.
• AI Readiness Diagnostic — a scored assessment of finance AI readiness across five dimensions, with a prioritized 100-day initiative roadmap.

2. Accounts and Access

Certain Services require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access at hello@r8labs.ai.

You must provide accurate and complete information when creating an account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

3. Payments and Refunds

AI Readiness Diagnostic

The free preview report is available at no charge. The full AI Readiness Diagnostic report is available for a one-time payment of $499 USD. Payment is processed securely by Stripe. All purchases are final. Because the full report is a digitally generated document delivered immediately upon payment, we do not offer refunds once the full report has been accessed.

If you experience a technical error that prevents delivery of your report, please contact us at hello@r8labs.ai within 7 days of purchase and we will make it right.

Platform subscriptions

Vantage and Meridian are offered on a subscription basis. Subscription pricing, billing frequency, and cancellation terms are as agreed at the time of purchase or in a separate order form. Unused subscription periods are non-refundable unless otherwise required by law.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable regulations.
• Reverse engineer, decompile, or attempt to extract the source code of the Services.
• Resell, sublicense, or redistribute outputs from the Services without our prior written consent.
• Submit false or misleading information that distorts assessment outputs.
• Attempt to gain unauthorized access to any part of the Services or our infrastructure.
• Use automated tools to scrape, crawl, or extract data from the Services.

5. Intellectual Property

The Services, including all software, algorithms, scoring models, benchmark data, report templates, and platform content, are owned by R8 Labs and protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of any R8 Labs intellectual property to you.

Your data. You retain all rights to the financial data, assessment responses, and company information you provide. You grant R8 Labs a limited license to process that data solely to provide the Services.

Your reports. Upon purchase of the full AI Readiness Diagnostic report, R8 Labs grants you a non-exclusive, non-transferable license to use and share that report internally within your organization and with your direct investment sponsor for internal business purposes.

6. No Financial or Investment Advice

All outputs should be reviewed and validated by qualified professionals before being used as the basis for significant business or investment decisions. R8 Labs is not a registered investment adviser, broker-dealer, or financial institution.

7. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

R8 Labs does not warrant that the Services will be uninterrupted, error-free, or completely secure, or that any specific results will be achieved through use of the Services. Assessment scores and initiative recommendations are based on inputs provided and proprietary models; actual results may vary.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, R8 LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

IN NO EVENT SHALL R8 LABS’ TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO R8 LABS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

9. Indemnification

You agree to indemnify and hold harmless R8 Labs and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

10. Termination

Either party may terminate access to the Services at any time. We may suspend or terminate your access immediately if you violate these Terms. Upon termination, your right to use the Services ceases. Sections 5, 6, 7, 8, 9, and 11 survive termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in English. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms? Reach us at: